If you’re having trouble with your SeeVee interview, don’t worry, most issues can be fixed quickly. Review the issues below:
The Interview Won’t Start
If nothing is happening when you try to start the interview, run through these steps:
1. Check Your Audio Feed
Make sure your computer volume is turned up
Confirm that your audio output is not muted
2. Check Your Microphone
Confirm you’re using the correct input device
Check that your mic levels are active or moving
Make sure you’re in a quiet space with minimal background noise
3. Check Your Video Feed
Make sure the right camera is selected
If you’re using an external webcam, confirm it’s plugged in and detected
4. Check Your Internet Connection
Run a speed test if you’re unsure
If your connection is under 5 Mbps, you may experience performance issues
Try switching to a stronger Wi-Fi signal or a wired connection
The Interviewer Isn’t Responding
If the interviewer isn’t reacting or seems stuck:
1. Check Your Microphone
Confirm it’s set to the correct input
Speak normally and see if your mic is picking up sound
Try unplugging and reconnecting your mic if it’s external
2. Check for Background Noise
Loud background sounds can interfere with response detection
Move to a quieter area and eliminate noise sources (fans, TVs, music)
3. Check Your Speakers or Headphones
Make sure you’re using the right output device
Test playback to verify you can hear responses
The Interviewer Is Interrupting
If the interviewer keeps cutting you off mid-response:
1. Check for Background Noise
Noise like tapping, typing, or ambient sounds can trigger false cues
Make sure you’re in a low-noise space
2. Check Your Microphone
Make sure the mic is picking up clear and consistent input
Avoid sudden volume dips or silent pauses when speaking
3. Speak Louder and More Clearly
Low volume or mumbling can confuse the AI
Speak confidently and at a steady pace
The Interviewer Keeps Stopping
If the interview pauses or breaks up unexpectedly:
1. Check for Background Noise
Unexpected noises can trigger the AI to pause
Try to maintain a quiet and distraction-free setting
2. Check for Audio Feedback
If you’re using external speakers, sound may loop back through your mic
Use headphones to avoid feedback
3. Check Your Internet Connection
Weak connections can interrupt the experience
Aim for at least 5 Mbps upload and download speeds
Consider switching networks or using a wired connection
Still Having Trouble?
If these steps don’t fix the issue, try:
Refreshing your browser
Restarting your computer
Trying a different browser (like Chrome or Firefox)
If you’re still stuck, reach out to us via our Support page and we’ll get back to you as soon as we can.