At a glance: Plans are the templates for your follow-up sequences. A run is one live sequence for a specific person on a job. Runs can be going, paused for you to review, waiting on a timer, finished, stopped by you, or stopped because of an error.

All default plans follow the same basic shape: one intro email, a LinkedIn connect step, then two follow-up emails sent as replies in the same thread. The five defaults (Peer, Hiring Manager, Leadership, Recruiter, Standard) mainly differ by audience, tone, and wording.

The sequence is actively moving forward (or about to take the next step).

We’re paused because you need to do something—often on the Tasks page, like editing or approving an email. When you finish that task, the sequence can continue.

Your plan included a wait (for example “wait 3 days”). You don’t need to approve this part—the app will move on when the time is up. You may see a hint like when it will pick up again.

Every step finished successfully.

You stopped this run (or it was stopped), so no more automatic steps will run for that person on that sequence.

Something went wrong—often around sending email or missing information. Check the troubleshooting article, fix the underlying issue, and you may need to start fresh for that person if it makes sense.

On the Runs tab, use Stop on an active run. If it doesn’t work, try once more; if the error keeps appearing, contact support with the message you see.

Before sending another nudge, we may notice they already replied or sent an out-of-office message. That helps you avoid piling on after they’ve answered—or emailing every day while they’re away. Details are in the troubleshooting article.

How follow-up emails work, Email someone about a job you saved, Review emails before they go out, Fix problems with sending or sequences.