At a glance: Email bouncebacks happen—people change jobs, mailboxes get retired, employers tighten spam filters. When a revealed contact’s email bounces, the thread in SeeVee marks the message as bounced, the run (if one was started) pauses on that step, and a Task is usually created so you can decide what to do. You can ask support for a credit refund when the address was clearly wrong on our side.
How a bounce looks in SeeVee
Three places pick up a bounce:
Threads—the latest message shows a Bounced label and the bounce reason when available.
Runs—the run for that contact stops on the affected step instead of advancing.
Tasks—a task is opened for that contact so you don’t lose it.
What to do about it
The right next step depends on the bounce type:
Mailbox unknown / address invalid — the person probably left the company. Try LinkedIn for a current employer, or reveal a different contact.
Soft bounce / temporary — try again in a day. The run can be restarted from Outreach → Runs.
Spam policy / blocked — the employer’s filters caught the message. Shorten and personalize the next attempt, or use a different contact.
Ask for a credit refund
If the address we revealed was obviously wrong (wrong name in the local part, dead domain), email [email protected] with the contact ID and the bounce. We’ll review and usually refund the reveal credit. Sustained bounces from a single employer help us improve the dataset too.
Stop a run that keeps bouncing
From Outreach → Runs, open the affected run and click Stop. Stopping prevents the next scheduled step from sending. You can also stop runs in bulk from the Runs list. See See where a follow-up sequence stands.
Reduce future bounces
A few habits help:
Reveal one contact and test a quick send before committing to a whole sequence.
Prefer contacts in the Recommended set—they tend to be more recent.
Keep your sender reputation healthy: connect a real inbox in Settings → Email and use the default outreach plan timings.
Related articles
See also: Reveal a contact and what unlocks, Fix problems with sending or sequences, How follow‑up emails work, See where a follow‑up sequence stands, People and contacts on a job.